Frequently Asked Questions

What is your shipping Policy?

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. pieces with long side greater than 40" or a short side greater than 30" may incur and additional charge. Crate fees may be added to shipping charges at checkout if required.

Products over 40" long that are shipped flat may require freight shipping. Freight quotes for these orders can be provided. Please allow additional time for the quote and freight deliver times. All additional crate and freighting fees will be billed separately after processing your order.

We are not responsible for duties and taxes required for international shipping. (But yes, we ship internationally).

What is your Policy on Returns/Exchanges/Refunds? 

Since every print is custom printed to the dimensions and with custom framing (if selected), all sales are FINAL. However, if your prints arrive damaged, please keep all packaging and contact ky@kylossus.com with your order number for further instructions. Please send photos of the damaged product and packaging if possible.

How can I keep up with your new work?

We're so glad you asked! You can sign up to receiver updates on new prints, events, and special offers by following the newsletter . Click the link to sign up.

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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This offer is valid for NEW CUSTOMERS only!